Information We Collect
2.1. Personal Information:
We may collect the following types of personal information when you interact with us:
Name, email address, phone number, postal address, and other contact details when you sign up for our services or subscribe to our newsletter.
Payment-related information, such as credit/debit card details or other financial information when you make payments for our services. Please note that we do not store sensitive payment information; it is securely processed through our trusted third-party payment processors.
2.2. Website Usage Data:
When you visit our website, we may automatically collect non-personal information, such as:
IP address, browser type, operating system, device information, and referring URLs.
Website usage patterns, including pages visited, time spent on each page, and interactions with website features.
How We Use Your Information
3.1. Service Delivery:
We use your personal information to provide you with the water and sanitation services you have requested from us. This includes processing your orders, managing your account, and responding to your inquiries.
We may use your contact information to communicate important updates, announcements, and information related to our services. These communications are necessary for the proper functioning of our services and do not require your specific consent.
3.3. Marketing and Promotions:
With your consent, we may use your contact information to send you marketing materials or promotional offers that may be of interest to you. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.
3.4. Website Improvement:
We analyse non-personal information about website usage to improve our website’s functionality, content, and user experience. This information helps us understand user preferences and tailor our services accordingly.
How We Protect Your Information
4.1. Data Security:
We implement and maintain appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training.
4.2. Third-Party Access:
We do not share your personal information with third parties, except as necessary to provide our services or comply with legal requirements. In such cases, we ensure that appropriate data protection agreements are in place with these third parties to safeguard your information.
You have the right to access, correct, or delete your personal information held by us. If you wish to exercise these rights or have any concerns about your data, please contact us using the information provided below.
Changes to this Policy